Frequently Asked Questions


Are there any restrictions on purchasing cards?

There are no restrictions to purchasing an eGift, however some brands may have set denominations. Refer to the specific brand’s product page to find out what denominations are available.

Are there any restrictions to redeeming my eGift card?

Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the eGift card.

Can my order be cancelled or eGift refunded?

Once the eGift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the eGift card if they call customer service at 1800 741 329 or email support@woolworthsgiftcardstore.com.au. Customer Service hours are 8:30am-8:30pm AEST Monday – Sunday.

Can the recipient email be updated and the eGift email be resent at any stage?

You can call 1800 741 329 or email support@woolworthsgiftcardstore.com.au to have someone assist you with your order. Customer Service hours are 8:30am-8:30pm AEST Monday – Sunday.

Do I need to create an account prior to ordering and sending an eGift card?

No you do not. You will be given the opportunity to set up an account or checkout as a guest during the purchase process. Please keep in mind that if you checkout as a guest you will not be able to track your order.

Do these cards expire or have any fees?

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the card.

How do I check the available balance, transaction history or expiry date on an eGift card?

For balance, transaction and expiry information, please contact the brand directly. Contact information is printed on the eGift that is sent to the recipient or available in the Terms & Conditions for each brand’s page.

How do I check the status of an order?

You can check the status of an order by clicking on Sign In at the top of any page. After logging in, the My Account screen will appear. Click on the Order History section to review the status of your order.

How do I place an order?

You can shop online at any time and pay by credit card. You can call 1800 741 329 or email support@woolworthsgiftcardstore.com.au to have someone assist you with your order. Customer Service hours are 8:30am-8:30pm AEST Monday – Sunday.

If the recipient accidentally deletes or loses the email, can the eGift email be resent?

You can call 1800 741 329 or email support@woolworthsgiftcardstore.com.au to have someone assist you with your order. Customer Service hours are 8:30am-8:30pm AEST Monday – Sunday.

What delivery options do you offer?

eGift cards are delivered via email.

What exactly does the recipient receive when I send an eGift?

The recipient will receive an email that contains a link to their eGift card. You will also receive a confirmation email. The link will take them to their personalized eGift card. The eGift card can be redeemed in store or online unless the merchant has specified restrictions. Please refer to each merchant’s redemption details for use. In some cases the recipient can use the eGift directly from their smart phone.

What methods of payment do you accept?

We only accept debit and credit cards from Visa, MasterCard and American Express.

When will my recipient receive their eGift card?

Most orders are delivered within 12 hours. It can sometimes take up to 48 hours from the time of purchase to review the order unless you specify a future delivery date.

Where can these cards be used?

Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the eGift card.